Returns & Refunds

Returns and exchanges are not offered on purchases with a discount of over 40%.

How do I start a return?

Just click here to start the return process.  All you need is your order number and either your shipping zip code or email address.

Something not quite right? Not a problem. Returns or exchanges 30 days of purchase.

To be eligible for a return, your item must be in the same condition you received it — unworn and unused.  For orders placed between November 15 and January 1, you have until January 31 to process a return. 

For any special circumstances or if we can help in any other way, please contact us at support@fivestargeneralpants.com.

Is there a restocking fee?

Yes, there is a $10 handling fee.

Do I need to return the product in its original packaging?

Nope! Ship your return back in your preferred packaging. We just ask that it’s still protected to avoid damage in transit. If your item(s) came in a soft mailer, there's a second adhesive strip to make it reusable.

Do I need to include an order slip?

Nope! We have all the information we need as long as you use the shipping label we provide.

Where can I find my return shipping label?

We’ll email you step-by-step instructions and a return shipping label.  Please do not send items back using your own shipping label as we are not able to track and credit these items to your account.

How long will it take to receive a refund?

Refunds are issued within 5 business days of receipt of your return.

Will I receive a refund for shipping?

We are unable to refund shipping charges on orders below $100 (shipping is free on orders $120+).